---
title: Error in Sonos Devices
description: Our player device works best with any AV unit or Sonos Speakers. In a situation where your music stopped playing and your Sonos Devices are showing an error, you can perform basic troubleshooting step
---

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1. [Audalize Help Centre](https://support.audalize.com.au/?hsLang=en)
2. [Music or Video not Playing](https://support.audalize.com.au/music-or-video-not-playing?hsLang=en)

# Error in Sonos Devices

If you are experiencing an error with your **Sonos device**, please check the following steps:

Troubleshooting Steps:

1. Confirm that your Sonos speakers are powered on and connected to the same network as your Audalize Player.
2. Check that your internet connection is active and stable.
3. Restart your Sonos device by powering it off, waiting a few minutes, and turning it back on.
4. Restart your Audalize Player and check if playback resumes.
5. Confirm that your Sonos device is showing as available and connected.

If the issue continues, please contact our **Support Team** with details of the error message and your Sonos setup. Our team will assist with further troubleshooting.

Please contact our **24/7 Support Team**:

**AU:** +61 1300 150 295  
**UK:** +44 20 8157 0119

 

- [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)
- [Playing my Music](https://support.audalize.com.au/playing-my-music?hsLang=en#main-content)

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- [Music or Video not Playing](https://support.audalize.com.au/music-or-video-not-playing?hsLang=en)
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