---
title: Can I Download the Music in Portal on to My Own USB from the Player Device?
description:   No. Your music is downloaded directly in your player device. Our player device is designed to play music via Portal and the USB port is used for storage functions.
---

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1. [Audalize Help Centre](https://support.audalize.com.au/?hsLang=en)
2. [Playing my Music](https://support.audalize.com.au/playing-my-music?hsLang=en)
3. [Playing Music FAQ](https://support.audalize.com.au/playing-my-music?hsLang=en#playing-music-faq)

# Can I Download the Music in Portal on to My Own USB from the Player Device?

 

No. Music from the Audalize Portal cannot be downloaded or copied onto a personal USB device from the Player.

The Audalize Player is designed to securely store and play licensed music content directly through the Audalize system. Copying music files from the Player or transferring them to another device is not supported.

If you need assistance with your Player, music library, or playback setup, please contact our **24/7 Support Team**:

**AU:** +61 1300 150 295  
**UK:** +44 20 8157 0119

- [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)
- [Playing my Music](https://support.audalize.com.au/playing-my-music?hsLang=en#main-content)

    - [Playlists](https://support.audalize.com.au/playing-my-music?hsLang=en#playlists)
    - [Schedules](https://support.audalize.com.au/playing-my-music?hsLang=en#schedules)
    - [Buckets](https://support.audalize.com.au/playing-my-music?hsLang=en#buckets)
    - [Favourites](https://support.audalize.com.au/playing-my-music?hsLang=en#favourites)
    - [Playing Music FAQ](https://support.audalize.com.au/playing-my-music?hsLang=en#playing-music-faq)
- [Playing my Video](https://support.audalize.com.au/playing-my-video?hsLang=en)
- [Music or Video not Playing](https://support.audalize.com.au/music-or-video-not-playing?hsLang=en)
- [General FAQ](https://support.audalize.com.au/general-faq?hsLang=en)
- [Audalize Radio](https://support.audalize.com.au/audalize-radio?hsLang=en)

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