---
title: Can I plug in my USB to upload and play my videos?
description: No. Our Player Device is designed to play video via Portal. The USB port is used for storage function.
---

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1. [Audalize Help Centre](https://support.audalize.com.au/?hsLang=en)
2. [Playing my Video](https://support.audalize.com.au/playing-my-video?hsLang=en)

# Can I plug in my USB to upload and play my videos?

No. The Audalize Player does not support uploading or playing videos directly from a USB device.

If you have a video screen setup with Audalize, your promotional videos and ambient content are managed through the Audalize platform and delivered directly to your Player.

For any promotional video requirements or assistance with uploading content, please contact our **Support Team** for guidance.

Please contact our **24/7 Support Team**:

**AU:** +61 1300 150 295  
**UK:** +44 20 8157 0119

- [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)
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