--- title: General FAQ | Audalize Help Centre description: FAQ answers and contact details if you need further assistance. --- [Skip to content](https://support.audalize.com.au/general-faq#main-content) [![B&W Logo-1](https://support.audalize.com.au/hs-fs/hubfs/B%26W%20Logo-1.png?width=200&height=63&name=B%26W%20Logo-1.png)](https://support.audalize.com.au/) - [Audalize Portal Guide](https://boomrmusic-my.sharepoint.com/:b:/g/personal/samantha_ruiz_audalize_com_au/IQD-o0XBE0UtT4yYEe8VoYvQAVwvRKusM_PruNUl7jq7-l8?e=6cNG82) - [Network Best Practices](https://boomrmusic-my.sharepoint.com/:b:/g/personal/samantha_ruiz_audalize_com_au/IQD25CJhG51iSrUJbtJHwC_mAZQoJd6X9zrGKGEPm41yQrg?e=l7Toez) Open main navigation Close main navigation - [Audalize Portal Guide](https://boomrmusic-my.sharepoint.com/:b:/g/personal/samantha_ruiz_audalize_com_au/IQD-o0XBE0UtT4yYEe8VoYvQAVwvRKusM_PruNUl7jq7-l8?e=6cNG82) - [Network Best Practices](https://boomrmusic-my.sharepoint.com/:b:/g/personal/samantha_ruiz_audalize_com_au/IQD25CJhG51iSrUJbtJHwC_mAZQoJd6X9zrGKGEPm41yQrg?e=l7Toez) - Audalize Portal Audalize Portal Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Audalize Help Centre](https://support.audalize.com.au/) 2. [General FAQ](https://support.audalize.com.au/general-faq) # General FAQ FAQ answers and contact details if you need further assistance. - [How to Log in to My Portal Account?](https://support.audalize.com.au/how-do-i-log-into-my-portal-account-2) - [How to Log Out of My Portal Account?](https://support.audalize.com.au/how-to-log-out) - [How to Reset your Password?](https://support.audalize.com.au/how-to-reset-your-password) - [What is Mixie AI?](https://support.audalize.com.au/what-is-mixie-ai) - [Who to Contact at Audalize?](https://support.audalize.com.au/who-to-contact-at-audalize) - [What is a zone?](https://support.audalize.com.au/what-is-a-zone) - [What is a Bucket?](https://support.audalize.com.au/what-is-a-bucket) - [What is a Catalogue?](https://support.audalize.com.au/what-is-a-catalogue) - [What Devices Are Supported?](https://support.audalize.com.au/supported-devices) - [Is my Player device water proof?](https://support.audalize.com.au/is-my-player-device-water-proof) - [How many zones can my Player have?](https://support.audalize.com.au/how-many-zones-can-my-player-have) - [The Explicit Content Filter](https://support.audalize.com.au/the-explicit-content-filter-is-disabled) - [Do I require a license to play music in my venue?](https://support.audalize.com.au/do-i-require-a-license-to-play-music-in-my-venue) - [The DAC leads supplied with my Player do not work, what do I do?](https://support.audalize.com.au/the-duc-leads-supplied-with-my-player-do-not-work-what-do-i-do) - [I Received a Tracking Number But Have Not Received my Player Yet.](https://support.audalize.com.au/i-have-received-a-tracking-number-and-having-received-my-player-yet) - [What happens if my internet service is cut off, will my music still play?](https://support.audalize.com.au/what-happens-if-my-internet-service-is-cut-off-will-my-music-still-play) - [What happens to my music if my internet service will be off for longer period of time?](https://support.audalize.com.au/what-happens-to-my-music-if-my-internet-service-will-be-off-for-longer-period-of-time) - [How to Create a User?](https://support.audalize.com.au/how-to-create-a-user) - [How to Delete a User?](https://support.audalize.com.au/how-to-delete-a-user) - [How to Set a User’s Permission?](https://support.audalize.com.au/how-to-set-a-users-permission) - [How to Disable Jukeo?](https://support.audalize.com.au/how-to-disable-jukeo) - [How to Print the QR code for Jukeo?](https://support.audalize.com.au/how-to-print-the-qr-code-for-jukeo) - [Can I Place the Player Device Next to the Window with Direct Sunlight?](https://support.audalize.com.au/can-i-place-the-player-device-next-to-the-window-with-direct-sunlight) - [How to Cancel My Subscription Plan?](https://support.audalize.com.au/how-do-i-cancel-my-subscription-plan) - [What Are Audalize Ambient Channels?](https://support.audalize.com.au/what-are-audalize-ambient-channels) - [How to Remove Explicit Tracks in Spotify Playlists Before Importing?](https://support.audalize.com.au/how-to-remove-explicit-tracks-in-spotify-playlists-before-importing) - [I Want to Upgrade my Subscription.](https://support.audalize.com.au/i-want-to-upgrade-my-subscription-from-standard-to-pro-service) - [Adding Additional Zones to your Subscription.](https://support.audalize.com.au/adding-additional-zones-to-your-subscription) - [How to Add Jukeo to My Subscription?](https://support.audalize.com.au/how-to-add-jukeo-to-my-subscription) - [How to Enable Jukeo?](https://support.audalize.com.au/how-to-enable-jukeo) See less ▼ - [Installing my Player](https://support.audalize.com.au/installing-my-player) - [Playing my Music](https://support.audalize.com.au/playing-my-music#main-content) - [Playlists](https://support.audalize.com.au/playing-my-music#playlists) - [Schedules](https://support.audalize.com.au/playing-my-music#schedules) - [Buckets](https://support.audalize.com.au/playing-my-music#buckets) - [Favourites](https://support.audalize.com.au/playing-my-music#favourites) - [Playing Music FAQ](https://support.audalize.com.au/playing-my-music#playing-music-faq) - [Playing my Video](https://support.audalize.com.au/playing-my-video) - [Music or Video not Playing](https://support.audalize.com.au/music-or-video-not-playing) - [General FAQ](https://support.audalize.com.au/general-faq) - [Audalize Radio](https://support.audalize.com.au/audalize-radio) [![B&W Logo-1](https://support.audalize.com.au/hs-fs/hubfs/B%26W%20Logo-1.png?width=148&height=47&name=B%26W%20Logo-1.png "B&W Logo-1")](https://www.audalize.com.au) Copyright © 2026, Audalize