---
title: I have Opened my Box and I am Missing an Item. What Do I Do?
description:   We work hard to make sure everything that leaves our warehouse has everything required however as we are humans, we may miss an item. Please reach out to the team immediately so we can arrange the m
---

[Skip to content](https://support.audalize.com.au/i-have-opened-my-box-and-i-am-missing-an-item.-what-do-i-do-next#main-content)

[![B&W Logo-1](https://support.audalize.com.au/hs-fs/hubfs/B%26W%20Logo-1.png?width=200&height=63&name=B%26W%20Logo-1.png)](https://support.audalize.com.au/?hsLang=en)

- [Audalize Portal Guide](https://boomrmusic-my.sharepoint.com/:b:/g/personal/samantha_ruiz_audalize_com_au/IQD-o0XBE0UtT4yYEe8VoYvQAVwvRKusM_PruNUl7jq7-l8?e=6cNG82)
- [Network Best Practices](https://boomrmusic-my.sharepoint.com/:b:/g/personal/samantha_ruiz_audalize_com_au/IQD25CJhG51iSrUJbtJHwC_mAZQoJd6X9zrGKGEPm41yQrg?e=l7Toez)

Open main navigation

Close main navigation

- [Audalize Portal Guide](https://boomrmusic-my.sharepoint.com/:b:/g/personal/samantha_ruiz_audalize_com_au/IQD-o0XBE0UtT4yYEe8VoYvQAVwvRKusM_PruNUl7jq7-l8?e=6cNG82)
- [Network Best Practices](https://boomrmusic-my.sharepoint.com/:b:/g/personal/samantha_ruiz_audalize_com_au/IQD25CJhG51iSrUJbtJHwC_mAZQoJd6X9zrGKGEPm41yQrg?e=l7Toez)
- Audalize Portal

 Audalize Portal

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Audalize Help Centre](https://support.audalize.com.au/?hsLang=en)
2. [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)

# I have Opened my Box and I am Missing an Item. What Do I Do?

If an item is missing from your Audalize Player package, please contact our **Support Team** as soon as possible.

When contacting us, please provide:

- Your venue name.
- A description of the missing item(s).

Our team will review your shipment, confirm what was included in your order, and arrange for any missing items to be sent if required.

Please contact our **24/7 Support Team**:

**AU:** +61 1300 150 295  
**UK:** +44 20 8157 0119

- [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)
- [Playing my Music](https://support.audalize.com.au/playing-my-music?hsLang=en#main-content)

    - [Playlists](https://support.audalize.com.au/playing-my-music?hsLang=en#playlists)
    - [Schedules](https://support.audalize.com.au/playing-my-music?hsLang=en#schedules)
    - [Buckets](https://support.audalize.com.au/playing-my-music?hsLang=en#buckets)
    - [Favourites](https://support.audalize.com.au/playing-my-music?hsLang=en#favourites)
    - [Playing Music FAQ](https://support.audalize.com.au/playing-my-music?hsLang=en#playing-music-faq)
- [Playing my Video](https://support.audalize.com.au/playing-my-video?hsLang=en)
- [Music or Video not Playing](https://support.audalize.com.au/music-or-video-not-playing?hsLang=en)
- [General FAQ](https://support.audalize.com.au/general-faq?hsLang=en)
- [Audalize Radio](https://support.audalize.com.au/audalize-radio?hsLang=en)

[![B&W Logo-1](https://support.audalize.com.au/hs-fs/hubfs/B%26W%20Logo-1.png?width=148&height=47&name=B%26W%20Logo-1.png "B&W Logo-1")](https://www.audalize.com.au)

<https://www.facebook.com/audalize> <https://www.linkedin.com/company/audalize/>

Copyright © 2026, Audalize