We work hard to make sure everything that leaves our warehouse has everything required however as we are humans, we may miss an item. Please reach out to the team immediately so we can arrange the missing item to be sent to you as quickly as possible so we can get you up and running quickly. Dial 1300 AUDALIZE (150 295) or you can send an Online Chat Inquiry which you will find the Chat Icon 
at the bottom of your screen. We will source the player device through our shipping partner and make sure you will receive the device as soon as possible.