---
title: I Received a Tracking Number But Have Not Received my Player Yet.
description: If you have received your tracking number via email or sms, we encourage you to log onto the courier website (details provided to you in the email or sms) and type in the tracking number. If the track
---

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1. [Audalize Help Centre](https://support.audalize.com.au/?hsLang=en)
2. [General FAQ](https://support.audalize.com.au/general-faq?hsLang=en)

# I Received a Tracking Number But Have Not Received my Player Yet.

Once your Audalize Player has been dispatched, you will receive a tracking number so you can monitor the delivery progress.

If you have received a tracking number but your player has not arrived yet:

1. Check the tracking link provided in your dispatch confirmation email for the latest delivery updates.
2. Allow some time for the courier tracking information to update after dispatch.
3. Once the player has been delivered, our Support Team will send you an email to confirm the delivery and provide an update on the device status.
4. If the tracking shows no movement or your player has not arrived within the expected delivery timeframe, please contact our **24/7 Support Team** for assistance.

Please provide your tracking number and account details so our team can help check the delivery status.

Contact our Support Team:

**AU:** +61 1300 150 295  
**UK:** +44 20 8157 0119

- [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)
- [Playing my Music](https://support.audalize.com.au/playing-my-music?hsLang=en#main-content)

    - [Playlists](https://support.audalize.com.au/playing-my-music?hsLang=en#playlists)
    - [Schedules](https://support.audalize.com.au/playing-my-music?hsLang=en#schedules)
    - [Buckets](https://support.audalize.com.au/playing-my-music?hsLang=en#buckets)
    - [Favourites](https://support.audalize.com.au/playing-my-music?hsLang=en#favourites)
    - [Playing Music FAQ](https://support.audalize.com.au/playing-my-music?hsLang=en#playing-music-faq)
- [Playing my Video](https://support.audalize.com.au/playing-my-video?hsLang=en)
- [Music or Video not Playing](https://support.audalize.com.au/music-or-video-not-playing?hsLang=en)
- [General FAQ](https://support.audalize.com.au/general-faq?hsLang=en)
- [Audalize Radio](https://support.audalize.com.au/audalize-radio?hsLang=en)

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