---
title: Is my Audalize Player Device WiFi compatible?
description: Our player device is designed to be connected to the Ethernet cable to ensure uninterrupted music or visuals in your venue. We believed this provides the best experience for our customers.   If you ar
---

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1. [Audalize Help Centre](https://support.audalize.com.au/?hsLang=en)
2. [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)

# Is my Audalize Player Device WiFi compatible?

No. The Audalize Player is designed to connect using a **wired internet connection (Ethernet cable)** and does not support WiFi connectivity.

A stable wired connection is recommended to ensure reliable music playback, content updates, and communication between your Player and the Audalize platform.

If your venue does not have an available Ethernet connection near the Player location, please speak with your **IT or AV provider** to discuss possible network solutions.

If you need assistance with your Player setup, please contact our **24/7 Support Team**:

**AU:** +61 1300 150 295  
**UK:** +44 20 8157 0119

- [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)
- [Playing my Music](https://support.audalize.com.au/playing-my-music?hsLang=en#main-content)

    - [Playlists](https://support.audalize.com.au/playing-my-music?hsLang=en#playlists)
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    - [Buckets](https://support.audalize.com.au/playing-my-music?hsLang=en#buckets)
    - [Favourites](https://support.audalize.com.au/playing-my-music?hsLang=en#favourites)
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- [Playing my Video](https://support.audalize.com.au/playing-my-video?hsLang=en)
- [Music or Video not Playing](https://support.audalize.com.au/music-or-video-not-playing?hsLang=en)
- [General FAQ](https://support.audalize.com.au/general-faq?hsLang=en)
- [Audalize Radio](https://support.audalize.com.au/audalize-radio?hsLang=en)

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