General FAQ

FAQ answers and contact details if you need further assistance.

• How to Log in to My Portal Account?
• How to Log Out of My Portal Account?
• How to Reset your Password?
• Can I Change My Username?
• Who to Contact at Audalize?
• What is a zone?
• What is a location?
• What is a Bucket?
• What is a Catalogue?
• Supported devices?
• Is my Player device water proof?
• How many zones can my Player have?
• The Explicit Content Filter is Disabled
• Do I require a license to play music in my venue?
• The DAC leads supplied with my Player do not work, what do I do?
• I Received a Tracking Number But Have Not Received my Player Yet.
• What happens if my internet service is cut off, will my music still play?
• What happens to my music if my internet service will be off for longer period of time?
• How to Create a User?
• How to Delete a User?
• How to Set a User’s Permission?
• How to Disable Jukeo?
• How to Print the QR code for Jukeo?
• Can I Place the Player Device Next to the Window with Direct Sunlight?
• What if My Player Does Not Turn Off, Still Showing a Green Light?
• How to Cancel My Subscription Plan? 
• What Are Audalize Ambient Channels?
• How to Remove Explicit Tracks in Spotify Playlists Before Importing?