The Visuals on my TV are Not Showing, What Do I Do?

If the visuals are not displaying on your TV, please check the following troubleshooting steps:

Troubleshooting Steps:

1. Confirm that your TV is powered on and set to the correct HDMI input source.
2. Check that the HDMI cable is securely connected between the Audalize Player and the TV.
3. Try unplugging and reconnecting the HDMI cable at both ends.
4. Restart your Audalize Player by turning the power off, waiting a few minutes, and turning it back on.
5. Confirm that your Ambient Video or Promotions schedule is active and assigned to the correct zone.

If the visuals are still not showing after completing these steps, please contact our Support Team with details of your setup, including your TV model and any error messages displayed.

Please contact our 24/7 Support Team:

AU: +61 1300 150 295
UK: +44 20 8157 0119