---
title: What happens if my internet service is cut off, will my music still play?
description: Our Player Device are designed to store 7-days of music in the event you lose internet connectivity. If there is no internet connection after 7-days, the Player device will shut down.
---

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1. [Audalize Help Centre](https://support.audalize.com.au/?hsLang=en)
2. [General FAQ](https://support.audalize.com.au/general-faq?hsLang=en)

# What happens if my internet service is cut off, will my music still play?

Yes, your Audalize music will continue playing during a temporary internet interruption.

The Audalize player is designed to continue playing your scheduled music even if your venue temporarily loses internet connectivity. Your music schedule and downloaded content allow playback to continue without interruption.

However, if your internet service is expected to be offline for an extended period, please contact our **24/7 Support Team** so we can review your setup and discuss the available options.

Please contact our Support Team:

**AU:** +61 1300 150 295  
**UK:** +44 20 8157 0119

- [Installing my Player](https://support.audalize.com.au/installing-my-player?hsLang=en)
- [Playing my Music](https://support.audalize.com.au/playing-my-music?hsLang=en#main-content)

    - [Playlists](https://support.audalize.com.au/playing-my-music?hsLang=en#playlists)
    - [Schedules](https://support.audalize.com.au/playing-my-music?hsLang=en#schedules)
    - [Buckets](https://support.audalize.com.au/playing-my-music?hsLang=en#buckets)
    - [Favourites](https://support.audalize.com.au/playing-my-music?hsLang=en#favourites)
    - [Playing Music FAQ](https://support.audalize.com.au/playing-my-music?hsLang=en#playing-music-faq)
- [Playing my Video](https://support.audalize.com.au/playing-my-video?hsLang=en)
- [Music or Video not Playing](https://support.audalize.com.au/music-or-video-not-playing?hsLang=en)
- [General FAQ](https://support.audalize.com.au/general-faq?hsLang=en)
- [Audalize Radio](https://support.audalize.com.au/audalize-radio?hsLang=en)

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