My Music has Stopped Playing, What Do I Do?

If your music has stopped playing unexpectedly, log in to your Audalize Portal and check the following:

• Is the player device powered on?
• Are the DAC cables securely connected to your amplifier or AV system?
• Is the player device connected to the internet?
• Is there an active playlist or schedule assigned to the zone?
• Is the music currently paused?

If everything above appears to be in order, try restarting your player device:

1. Turn the player device off.
2. Wait for 30 seconds to 1 minute.
3. Turn the device back on and allow a few minutes for it to reconnect.
4. Double-check that all cables are securely connected.

If you've completed these steps and your music is still not playing, our Support Team is available 24/7 and is happy to assist.

Phone

• Australia: +61 1300 150 295
• United Kingdom: +44 20 8157 0119

You can also contact us via email at endUserSupport@audalize.co.

We'll work with you to get your music back up and running as quickly as possible.