If you have plugged in all the cables as per the Quick Start Set Up Guide, log into your Portal account and confirm you have music scheduled for playing. If you still have no sound, recheck your cable connection. As a result of checking the cable connection, please lodge a ticket with our Support team.
Dial 1300 AUDALIZE (150 295) or you can send an Online Chat Inquiry which you will find the Chat Icon 
at the bottom of your screen. We’ll assist you as soon as possible to get your music up and running.