I have Plugged in the Cables But Cannot Get Any Sound?

If your Audalize Player is connected but there is no sound, please check the following:

Troubleshooting Steps:

1. Confirm that the DAC lead is securely connected between the Audalize Player and your audio system.
2. Check that your audio system or amplifier is powered on.
3. Ensure your AV system is set to the correct input source.
4. Check that the venue volume controls are turned up and not muted.
5. Restart your Audalize Player by turning the power off, waiting a few minutes, and turning it back on.
6. Check that the Player is connected to the internet via an Ethernet cable.

If you are still unable to hear audio, please contact our Support Team and provide details of your setup, including your audio equipment and any troubleshooting steps you have already completed.

Please contact our 24/7 Support Team:

AU: +61 1300 150 295
UK: +44 20 8157 0119