The first thing to do is to check the HDMI cable is plugged into the Player device and to the TV unit. If the HDMI cables are plugged in, please raise a ticket with our Support team who can review your case to have you back up and running as quick as possible.
Dial 1300 AUDALIZE (150 295) or you can send an Online Chat Inquiry which you will find the Chat Icon 
at the bottom of your screen. We’ll assist you as soon as possible to get your video up and running.