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The DAC leads supplied with my Player do not work, what do I do?

If the DAC leads supplied with your Audalize Player are not working, please check the connections first to ensure everything is set up correctly.

Troubleshooting Steps
  1. Confirm that the DAC leads are securely connected between the Audalize Player and your audio system.
  2. Check that the correct input source has been selected on your audio equipment.
  3. Try disconnecting and reconnecting the DAC leads to ensure they are seated properly.
  4. Restart the Audalize Player and check if audio resumes.

If the issue continues, please contact our Support Team and provide details of the issue, including any troubleshooting steps you have already completed. Our team will assist with further checks and arrange a replacement DAC lead if required.

Please contact our 24/7 Support Team:

AU: +61 1300 150 295
UK: +44 20 8157 0119