The Provided Tracking Number Says The Item is Delivered but I Did Not Receive It, Who Do I Call? 

If your tracking number shows that your Audalize Player has been delivered but you have not received it, please check the following first:

1. Confirm with your team members or venue staff that the package has not been received or stored in another location.
2. Check any safe delivery areas or locations where the courier may have left the package.
3. Review the tracking details for any delivery notes provided by the courier.

If you are still unable to locate the delivery, please contact our Support Team and provide your tracking number and delivery details. Our team will assist with investigating the delivery status and liaising with the courier if required.

Please contact our 24/7 Support Team:

AU: +61 1300 150 295
UK: +44 20 8157 0119